Fantastic sound. Well balanced (thumping bass, crisp treb...
Fantastic sound. Well balanced (thumping bass, crisp trebles). Awesome for desk and small rooms. It resonates, not dead after a few feet. However, it's big and heavy. Place in one pla...
Shipping Policy
SHIPPING POLICY
Effective Date: October 2026
Productech Corporation (“Productech,” “we,” “us,” or “our”) ships orders within the United States and internationally. This policy outlines how we process, ship, and handle delivery of your orders.
1. ORDER PROCESSING
Orders are typically processed within 1–2 business days, excluding weekends and federal holidays.
Delivery estimates reflect transit time from the ship date; order processing time is separate and additional.
If your order contains multiple items, we may ship them in separate packages.
Shipment confirmation and tracking information will be emailed once your order ships.
2. DELIVERY TIMEFRAMES
United States
Most standard shipments within the contiguous United States are delivered within 3–8 business days from the shipment date. Transit times depend on the destination and carrier performance.
International Orders
International shipments are typically delivered within 15–20 business days from the shipment date. Transit times vary by destination country and customs processing.
All delivery estimates are approximate and are not guaranteed. Delays may occur due to carrier capacity, weather, or other factors beyond our control.
3. SHIPPING CHARGES
Shipping charges are calculated at checkout based on your destination and selected shipping method.
4. FREE SHIPPING
Free standard ground shipping is available on qualifying orders of $49 or more (before taxes, after discounts) shipped within the contiguous United States.
Orders shipped to Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. territories are subject to a $4.95 flat shipping fee per order.
Free shipping applies only to standard ground service. Expedited shipping options will incur additional charges.
Productech reserves the right to modify or discontinue the free shipping offer at any time.
5. EXPEDITED SHIPPING
Expedited shipping options are available at checkout for domestic and some international destinations.
United States – Contiguous
Typically arrives within 2–3 business days from shipment date. Cost: $20.00 per order.
Alaska, Hawaii & Puerto Rico
Typically arrives within 3–5 business days from shipment date. Cost: $25.00 per order.
International Expedited
Typically arrives within up to 7 business days from shipment date. Cost: $50.00 per order.
All expedited timeframes are estimates and are not guaranteed. Expedited options may not be available to all destinations. Productech reserves the right to modify shipping rates at any time.
6. PO BOXES, APO/FPO & U.S. TERRITORIES
We ship to PO Boxes using standard USPS service for eligible products. Some large or heavy items may not be eligible for PO Box delivery.
We ship to APO/FPO/DPO military addresses via USPS where permitted. Delivery timeframes for military addresses may be longer than standard estimates.
U.S. territories (Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands) are subject to a $4.95 flat shipping fee per order. Delivery timeframes may vary.
7. CUSTOMS DUTIES & TAXES — INTERNATIONAL ORDERS
International orders are shipped on a Delivered Duty Unpaid (DDU) basis.
Customers are responsible for all applicable customs duties, taxes, import fees, and charges imposed by the destination country. Productech has no control over these fees and cannot predict the amount.
If a shipment is returned because the customer refused to pay applicable duties or taxes, any outbound and return shipping costs, plus carrier fees, may be deducted from the refund.
Productech is not responsible for delays caused by customs clearance.
8. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Address changes are only possible before an order ships or until the order has been accepted for processing. Once shipped or accepted for processing, address modifications may not be possible. Address modifications are subject to review and approval by our company.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.
If a package is confirmed delivered to an address provided by the customer and cannot be recovered, Productech is not obligated to issue a refund or replacement.
9. LOST OR DELAYED PACKAGES
If your package appears delayed or lost, please contact us at support@treblab.com.
If tracking shows the package was delivered but you have not received it, we recommend:
- Checking with household members, neighbors, or your building manager
- Looking in alternate delivery locations (side door, mailroom, etc.)
- Contacting the carrier directly with your tracking number
Productech is not responsible for packages confirmed as delivered by the carrier. However, we may assist in filing a carrier claim at our discretion.
Claims for lost, missing, or undelivered packages must be reported to Productech within 30 days of the shipment date. We are unable to initiate carrier investigations or provide replacements for claims reported after this period.
Risk of loss and title pass to the customer upon confirmed delivery by the carrier.
10. DAMAGED / WRONG / MISSING ITEM SHIPMENTS
If your order arrives visibly damaged, or with the wrong item, contact us at support@treblab.com within 48 hours of delivery.
To process a damage / wrong / missing item claim, we may require:
- A description of the issue (damage / wrong / missing item)
- Images of the whole item from all sides, including clear images of the UPC, ASIN, or FNSKU barcode label
- Images of the damage / wrong / missing item described
- Image of the shipping label with visible tracking number, including packing list if provided
- Images of the inside and outside of the original shipping box or envelope
Please retain all original packaging materials until the claim is fully resolved. Failure to report damage within 48 hours may limit our ability to assist, as carrier claims are time-sensitive.
If damage is confirmed, we will provide a replacement or appropriate resolution.
11. REFUSED OR UNDELIVERABLE SHIPMENTS
Orders refused at delivery or returned due to customer action (including failure to pay customs duties) may be subject to deductions for outbound and return shipping costs.
Refunds, if applicable, will be issued after the returned package is received and inspected.
12. BACKORDERED ITEMS
If you place an order that includes a backordered item, we will notify you of the estimated availability date. Orders may ship in multiple shipments at no additional cost.
If a backordered item is no longer available, you will be notified and offered a full refund for that item.
13. CONTACT
For shipping questions, contact us at:
- Email: support@treblab.com
- Phone: +1-833-873-2522 | +1-855-769-9776