Warranty Policy
Product registration
Register your TREBLAB product after you receive it to get the following benefits:
- 1 Year Warranty
- Lifetime Support
- Up to 3 FREE accessories replacements for your product within the warranty period
- A sweet little surprise from us!
Warranty statements
Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.
Warranty Claim
TREBLAB strives to build every product with the highest attention to detail and craftsmanship. However, sometimes there may be occurrences of defect. In such a case, we will proceed with one of the options below:
- replace the product with the same model or its defective parts (with new or refurbished product), or
- issue a refund.
For any issues with your TREBLAB product, please go to Support section above -> Contact Us -> Choose Product Model -> Non-working/defective product and choose your issue.
In order for us to serve you better, please provide the following information as a proof of purchase for a valid warranty claim:
- the marketplace where the product was purchased (e.g. Treblab.com, Amazon, Walmart, eBay, etc.);
- order number;
- product model;
- date of the purchase.
Please note:
- If the product was purchased for US location and needs to be replaced by warranty outside the US, we can send the replacement unit internationally. However, it will be necessary to pay the shipping cost. In case the product was initially purchased for another country, we don't ask to pay for the international shipping of the replacement.