Shipping Policy
Common information
- FREE Standard Shipping on contiguous US orders over $49!
- $4.95 on contiguous US orders under $49 and on all non-contiguous US orders.
All orders placed through TREBLAB.com are handled by the third-party fulfillment centers. All products are shipped within 2 business days of order receipt. Some orders that have more than one item may be shipped in separate packages and may arrive on different days.
Please note that there is no weekend service for most of the shipping services. Therefore, a package that leaves fulfillment center on a Saturday or Sunday does not actually reach the shipper until Monday.
Tracking number is available as soon as the order leaves fulfillment center. It may take a few days following order shipment before the tracking number becomes active on the forwarder's (shipping agent’s) system. If the information has not appeared on the courier's website, please try again later.
Shipping charges and transit time are based on the order destination (US or International), chosen shipping method (Standard or Expedited) and the weight of product ordered. TREBLAB’s shipping agreements do not allow to select a customer-preferred carrier. TREBLAB select the best shipping method possible.
Please note that the number of days quoted for shipping refers to transit time only. Up to two business days is required for orders processing.
Standard Shipping
Free Standard shipping offer is limited to standard ground shipping on orders over $49 and is valid only within the contiguous US. Free shipping is not available for shipments to Alaska, Hawaii and Puerto Rico - there will be $4.95 shipping charge per order shipped to these states.
International shipping costs depend on units quantity, destination country, and total order weight. Final shipping costs are available at the Shipping Method page during checkout proceeding.
Please note that there is a possibility of additional shipping/handling quotes or the import duty/tax charged by local customs institution. We recommend checking the issue with local post office/customs to avoid unexpected expenses on item arrival.
Most standard shipments are delivered in 3-8 business days for orders within US and in 15-20 business days for international orders. Transit time depends on destination state/country and is counted from the shipping date (subject to carrier delay; excludes order processing time).
Expedited Shipping
Expedited shipping offer is available either for US or international orders. Expedited shipping option can be chosen at check-out.
- for orders within US expedited delivery typically takes 2-3 business days from the date of order shipment and costs $20 per order
- expedited shipping to Alaska, Hawaii and Puerto Rico takes up to 3-5 business days from the date of order shipment and costs $25 per order
- expedited delivery for international orders takes up to 7 business days from the date of order shipment and costs $50 per order.
Please note that due to the COVID-19 we temporary do not provide Expedited International delivery.
Lost or damaged products
TREBLAB is not responsible for any shipping delays and/or mistakes caused by providing wrong and/or insufficient shipping information (i.e. address or name).
If the product is not delivered (stuck in transit showing no movement), please click Contact Us. Kindly note that we are able to investigate not delivered orders only within next 60 days after the delivery date shown by tracking on the carrier site.
If the tracking link shows the package as delivered, but you have not received the product yet, please let us know by clicking Contact Us. Kindly note that we are able to investigate not delivered orders only within next 60 days after the delivery date shown by tracking on the carrier site.
If the package received is damaged, please save all packing materials, make a picture of the damage and click Contact Us.
If the product itself is delivered in damaged/dirty condition, please make the pictures of the package/box and the damaged product, and do let us know by clicking Contact Us.
Orders changes & cancellation
Request for order changing/cancellation can only be submitted on the same day the order was placed.
If you want to cancel your recently placed order, please do Contact Us.
If you've entered the wrong address or want to modify it, please do Contact Us.
If you've chosen a wrong item color/quantity or model, unfortunately, we are not able to modify the order as soon as it is placed. In such a case, we can only cancel your order: Just click Contact Us.
Please note that requests may not be approved because orders are immediately sent to the fulfillment center when they are submitted and there are only few hours to retrieve or change them.