Free USA shipping on orders over $49🎉

Why you need it

Benefits

Product details

Specs
In The Box
Warranty

Every TREBLAB product purchased directly from our official store is covered by limited1 year warranty for New Products and 90 days warranty for Renewed.

f the product is determined to be defectiveTREBLAB will replacethe product or its defective parts.

If you experience any issues with your TREBLAB product, our Customer Care Agents are ready to help you. Please use Contact Us form.

Register your product
Delivery
  • FREE Standard Shipping on contiguous US orders over $49.
  • $4.95 on contiguous US orders under $49 and on all non-contiguous US orders.
  • 1 year warranty
  • 30 day money back guarantee

Standard Shipping:

  • Within the USA – up to 3-8 business days from the date of order shipment.
  • International orders - up to 15-20 business days from the date of order shipment.
  • Please note that due to the COVID-19 we temporary do not provide Expedited International delivery. There may be delays in domestic and Standard International delivery as well.

Expedited shipping:

  • Contiguous US – up to 2-3 business days from the date of order shipment and costs $20 per order.
  • Alaska, Hawaii and Puerto Rico - up to 3-5 business days from the date of order shipment and costs $25 per order.
  • International orders - up to 7 business days from the date of order shipment and costs $50 per order.

For more information, please, just click Shipping Policy. If you experience any issues with your TREBLAB product, our Customer Care Agents are ready to help you. Please use Contact Us form.

Returns

In order to return the item, please go to Support section above -> Contact Us -> Choose Product Model -> Return Product.

If any item received from TREBLAB does not meet your expectations, you may return the item within 30 days after you receive it.

If the product is determined to be defective within the warranty period due to improper materials or workmanship, TREBLAB will replace the product or its defective parts (with new or refurbished product) or refund your purchase.

For more information, please, just click Return Policy. If you experience any issues with your TREBLAB product, our Customer Care Agents are ready to help you. Please use Contact Us form.

Manual
We care about our planet — to stay green please download your User Manual here
Free USA shipping on orders over $49

Authorized Online Dealers

FAQs

Please read our FAQs page to find out more.

The headphones cannot be found by a source device, what should I do?
  1. Make sure that the headphones are not connected to any other device, as they can connect only to one device at a time.
  2. If the headphones show that they are in pairing mode (pink state indicator is blinking) but still cannot be found by the source device, try resetting the headphones to the factory settings by pressing and holding the Volume + and Volume - buttons simultaneously for 3 seconds. Try to pair again.
I can see the headphones in the wireless device list, but they fail to connect to the source device, what to do?
  1. Try restarting the headphones, as well as turning off and turning back on the wireless communication feature on the source device.
  2. Try restarting the source device.
  3. If this does not help, check if there are any updates available for the source device, if yes, please install them and try to pair again.
  4. If still no luck, try resetting the headphones to the factory settings by pressing and holding the Volume + and Volume - buttons simultaneously for 3 seconds. Try to pair again.
The connection between the headphones and source device is inconsistent, what should I do?
  1. Make sure that you are using the headphones in a proper environment - there are no many other radio devices (routers, radio transmitters and so on) around, there are no radio/TV stations close to your location, as they can create signal interferences.
  2. Make sure that the distance between the headphones and the source device is appropriate - if connected to smartphones, it is around 33 feet (10 meters), if connected to laptops - a bit shorter - about 20 feet.
  3. Try resetting the headphones to the factory settings by pressing and holding the Volume + and Volume - buttons simultaneously for 3 seconds when the headphones are not connected to a device. Try to pair again.
Are the earpads replaceable?

Yes, they are. You can find them here: https://treblab.com/collections/accessories/products/replacement-ear-pads-for-treblab-z2

If the product is still under the warranty, please contact our support team for the further information.

Get in touch with us

Have a question or need help? Fill out the form below and we’ll get back to you as soon as possible.

Customer Reviews

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