Refund Policy

RETURN & REFUND POLICY

Effective Date: October 2026

Productech Corporation (“Productech,” “we,” “us,” or “our”) wants you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items under the terms below.

1. 30-DAY RETURN WINDOW

Products purchased directly from our official brand websites may be returned within 30 days of the delivery date.

Returns must be initiated within this 30-day period. Returns requested after 30 days from delivery are not eligible unless covered under the Limited Warranty Policy.

2. RETURN AUTHORIZATION REQUIRED

All returns require prior written approval from Productech. To request a return authorization, contact us at:

• Email: support@treblab.com

If approved, we will provide return instructions and, where applicable, a prepaid return shipping label.

Returns sent without prior authorization may be refused or may not be eligible for a refund.

Customers are responsible for retaining proof of return shipment. Productech is not responsible for returns lost in transit unless a prepaid label provided by Productech was used.

Productech reserves the right to refuse returns from customers with a history of excessive or abusive return activity.

3. CONDITION OF RETURNED ITEMS

Returned products must be in their original condition and include:

• All original accessories
• Manuals and documentation
• All included components
• Original packaging (where possible)

Products must be returned in a condition suitable for resale. We reserve the right to inspect returned items and may reduce the refund amount if the product is damaged, shows excessive wear, or is missing components.

Items returned in significantly used or altered condition may not be eligible for a refund at all.

4. NON-RETURNABLE ITEMS

The following items are not eligible for return unless confirmed defective:

• Gift cards
• Replacement parts or accessories purchased separately
• Items marked as non-returnable at the time of purchase.
• Opened in-ear headphones or earbuds (for hygiene reasons), unless defective

These exclusions do not affect your rights under the Limited Warranty Policy.

5. DEFECTIVE OR INCORRECT ITEMS

If a product is confirmed defective within the 30-day return period:

• Productech will cover return shipping.
• A replacement or full refund will be issued at our discretion.

After the 30-day return window, warranty terms apply as described in the Limited Warranty Policy.

6. NON-DEFECTIVE RETURNS (BUYER'S REMORSE)

If you are returning a product for reasons other than a confirmed defect:

• The customer is responsible for all return shipping costs.
• Original shipping charges are non-refundable.
• Refunds will be processed after the returned item is received and inspected.

Shipping costs incurred for refused or undeliverable shipments may be deducted from the refund.

7. EXCHANGES

Productech does not process direct product exchanges. If you would like a different product, please initiate a return for a refund and place a new order. You do not need to wait for your refund to be processed before placing a new order.

8. MARKETPLACE & THIRD-PARTY PURCHASES

Products purchased through third-party marketplaces (such as Amazon, Walmart, or other authorized retailers) are subject to that platform's return policy. Please initiate returns for those purchases directly through the respective marketplace.

Our Return & Refund Policy applies only to purchases made directly through our official brand websites.

9. RETURN SHIPPING LABELS (U.S. ORDERS ONLY)

For approved returns within the United States, Productech may provide a prepaid return shipping label for eligible returns.

Prepaid labels are provided only for confirmed defective or incorrect items unless otherwise agreed upon in writing.

Return labels are valid for 20 days from the date of issuance. Labels not used within this period may be voided.

Approved returns must be shipped within 20 days of receiving return instructions. Returns shipped after this period may not be accepted.

Packages must comply with applicable carrier requirements, including lithium battery labeling regulations. Required labels will be provided by Productech where applicable and must be affixed to the package.

Return shipments exceeding the weight or dimensions specified on the provided label may result in additional carrier charges or refusal.

Prepaid return labels are not available for international orders. International customers are responsible for all return shipping costs and applicable customs fees.

10. REFUND PROCESSING

Refunds will be issued to the original payment method within 5–10 business days after the returned item is received and successfully inspected at our facility.

Processing times may vary depending on your bank or payment provider. Productech is not responsible for delays caused by financial institutions.

Filing a chargeback without first contacting us may delay resolution of your issue.

11. INTERNATIONAL RETURNS

For customers outside the United States:

• Customers are responsible for all return shipping costs.
• Customs duties, import fees, and original shipping charges are non-refundable.
• Return shipments must be properly declared as “Returned Merchandise” to avoid additional customs charges.
• Productech is not responsible for items lost during international return transit.

12. CONTACT

To initiate a return or for questions about your order, contact us at:

• Email: support@treblab.com
• Phone: +1-833-873-2522 | +1-855-769-9776