Our Return Policy
If any item received from TREBLAB does not meet your expectations, you may return the item within 30 days after you receive it.
If the product is determined to be defective within the warranty period due to improper materials or workmanship, TREBLAB will replace the product or its defective parts (with new or refurbished product) or refund your purchase.
We are able to provide you with a one-time replacement only within the product warranty period.
TREBLAB company only accepts returns of products purchased directly from TREBLAB Official selling channels. We cannot accept a return if the product was purchased from an unauthorized seller.
1) If you purchased your product at one of our online retailers' stores and decided to return the item back for a money refund, please contact the retailer directly.
2) If you have received a defective item from a retailer and would like to return it for product replacement, please contact TREBLAB Customer Care using the Contact Us form.
Important Return Information
We cannot make upgrades or downgrades of the products.
Refunds can be issued to the original method of payment used only. Kindly note, as we are not charging payments directly, it may take some time to proceed through the marketplace payment system (or banking system).
Expedited shipping is not refundable.
Original shipping fee is not refundable if the return isn’t covered by the TREBLAB Warranty statements.
In case of a non-defective item return, final refund amount may be reduced by up to 20% depending on the condition of the returned item.
If you have questions regarding which return address to use, please contact Customer Service through Contact Us form or call us at 1-833-873-2522 between 10am and 5pm EDT, Monday through Friday.
How to Return an Item
In order to return the item, please submit a ticket to our Customer Care department clicking on contact us form specifying the reason of the return.
You will be required to destroy or return the product depending on the reason of your request.
If you are asked to destroy the item:
We accept the proof of destruction via email (a picture or a short video). As soon as we receive the confirmation, we will proceed either with the item replacement or with the money refund. In case of a refund, your purchase will be refunded within 1-5 business days. Depending on the initial marketplace and payment method, it will appear at your account within 1 to 10 business days.
If you are asked to return the item:
Our Customer Care will provide you with the prepaid shipping label along with the instructions of how to use it. As soon as the item is delivered to our warehouse, it will be inspected within 7 business days. After the full inspection we will proceed either with the item replacement or with the money refund.
Checking the Status of a Return
Track Your Package:
If you used the provided shipping label to return your item(s), it will have a tracking number to check the return process.
Check Your Email: Once your return has been completely processed, you will receive a confirmation email letting you know that we have processed your return along with the amount you have been refunded.
TREBLAB prepaid shipping label
Using a prepaid shipping label to return your item to TREBLAB is easy! This label contains all the information about your order and return destination to make it easy for you!
The return shipping is prepaid (i.e. you will pay no postage upfront) and free for all U.S. based customers.
Using The prepaid shipping label
Complete detach and enclose the return form with your item along with all original materials, such as the parts and paperwork that were included in your shipment.
Cover or remove all original shipping labels if you are returning your item in the original package.
Affix the pre-paid label directly to the outside of your return package.
Drop off your package at any USPS drop box, local Post Office or postal location (including your own mailbox).
Do not use the box/package that weighs more than it's mentioned on the shipping label. If for some reason the parcel can’t be sent with pre-paid weight, be ready to pay additional postage due at a post office when sending the parcel back. Otherwise, it will be refused by the receiving post office and returned back to the sender automatically.
The label is valid for 20 days only. Please use it in a timely manner; otherwise, it will be automatically voided.
We do not provide shipping labels for international orders. Non-U.S. based returns may be subject to additional custom fees which are the responsibility of the customer.