Our Return Policy

If any item received from TREBLAB does not meet your expectations, you may return the item within 30 days after you receive it.
If the product is determined to be defective within the warranty period due to improper materials or workmanship, TREBLAB will replace the product or its defective parts (with new or refurbished product) or refund your purchase.

TREBLAB company only accepts returns of products purchased directly from TREBLAB Official selling channels. We cannot accept a return if the product was purchased from an unauthorized seller.


1) If you purchased your product at one of our online retailers' stores and decided to return the item back for a money refund, please contact the retailer directly.
2) If you have received a defective item from a retailer and would like to return it for product replacement, please contact TREBLAB Customer Care choosing Support section above -> Contact Us -> Choose Product Model -> Return Product.

Important Return Information

  1. We cannot make upgrades, downgrades or exchanges of the products.

  2. Refunds can be issued to the original method of payment used only. Kindly note, as we are not charging payments directly, it may take some time to proceed through the marketplace payment system (or banking system).

  3. Expedited shipping is not refundable.

  4. Original shipping fee is not refundable if the return isn’t covered by the TREBLAB Warranty statements.

  5. In case warranty return was initiated later than 30 days after the delivery date, original shipping fee will not be refunded as the shipping service has been successfully provided.

  6. In case of a non-defective item return, final refund amount may be reduced by up to 20% depending on the condition of the returned item.

  7. Non-U.S. based returns may be subject to additional custom fees which are the responsibility of the customer.