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  • Return Policy

    • Our Return policy
    • How to Return an Item
    • Checking the Status of a Return
    • TREBLAB prepaid shipping label
  • Warranty

    • Warranty registration
    • Warranty statements
    • How to claim your warranty
  • Shipping Options

    • Common Information
    • Standard Shipping
    • Expedited Shipping
    • Lost or damaged products
    • Orders changes & cancellation

Our Return Policy

If any item received from TREBLAB does not meet your expectations, you may return the item within 30 days after you receive it.
If the product is determined to be defective within the warranty period due to improper materials or workmanship, TREBLAB will replace the product or its defective parts (with new or refurbished product) or refund your purchase.


1) If you purchased a refurbished product initially, we will be able to provide you with a one-time replacement only within the product warranty period.
2) In case the return reason isn’t covered by the TREBLAB Warranty statements, the return delivery cost is borne by the customer.

TREBLAB company only accepts returns of products purchased directly from TREBLAB Official selling channels. We cannot accept a return if the product was purchased from an unauthorized seller.


1) If you purchased your product at one of our online retailers' stores and decided to return the item back for a money refund, please contact the retailer directly.
2) If you have received a defective item from a retailer and would like to return it for product replacement, please contact TREBLAB Customer Care using the Contact Us form.

Important Return Information

  1. We cannot make upgrades or downgrades of the products.

  2. Refunds can be issued to the original method of payment used or to your PayPal account. Kindly note, as we are not charging payments directly, it may take some time to proceed through the marketplace payment system (or banking system).

  3. Original shipping and the return label fee are not refundable.

  4. If you have questions regarding which return address to use, please contact Customer Service at 1-833-873-2522 between 10am and 5pm EDT, Monday through Friday.