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Help & FAQs

Thank you for choosing TREBLAB.

Please, check our Frequently Asked Questions:

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What is the difference between TREBLAB XR100 and TREBLAB XR500?

The main difference between the two models is their water resistance rating. XR100 is rated IPX4, while XR500 is rated IPX7. Meaning XR500 will not be damaged by rain or even in the shower.

Also, the shape of XR500 is optimized for better bass response and comfort.

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What is the difference between TREBLAB X11 and TREBLAB RF100?

Both the RF100 and the X11 wireless headphones provide amazing quality of sound, comfort, unbelievable battery performance and come with a microphone and call management system – so you can’t go wrong whichever one you choose.

The main difference between the RF100 and the X11 is the intention behind them.

The RF100 was created with the stylish, fashion-conscious people in mind; while the X11 is all about the sports! So if you like to work out hard and push yourself to the limit, we would recommend the X11. If you need earbuds that are also an accessory, go with the RF100.

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Fitting advice


Everyone has individual anatomic features, and that's why there are some critical points in fitting earbuds that you need to pay attention to.

First, the key to a proper earphone fit is using the right size ear tip. Try all of the various sizes of foam and silicone tips that come with your earphones. Foam tips are more flexible for size differences, so are an excellent option for hard-to-fit ears. In this case, to find comfort and a better fit, you might also buy specialized tips.

Also, kindly note that one ear may be slightly larger than the other, so you may need to use a different size tip for each ear.

Secondly, to seat the ear tip firmly try gently pulling on the outer rim of your ear to ease the tip into a comfortable position. You should notice a drop in ambient noise when the tip is seated correctly. And when you're listening to music, you'll notice more range, especially bass.

Thirdly, to secure the tip in your ear try (even while using the grips) looping the cable that connects them behind your head and around the top of each ear.

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How to register my product for warranty?

Please, fill out the form Warranty which is in the lower section of the website.
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Will TREBLAB earphones pair with
my boombox/recorder/record player?

TREBLAB earphones easily connect with all Bluetooth enabled devices.

You can learn how to connect the TREBLAB earphones to your device below:

1
Set the buds to discovery mode, by pressing and holding the home button until you see blue and red led’s flashing.
2
Find “TREBLAB” in your Bluetooth menu on your device and click “TREBLAB”.
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Sound became muffled/rattling. How to get back to clear sound?

All our customers agree that the sound of TREBLAB earphones is rich and crispy and if you don't get such quality – probably something went wrong.

If the sound is somehow disappointing, kindly try checking the equalizer preset on your device. And please, mind the source – bitrates of the track could dramatically reduce the final sound quality.

Also, we will ask you to troubleshoot the earphones (in most cases this procedure resolves the sound issue) by performing the following steps:

1

Connect the earbuds to a power source.

2
While connected to a source power press and hold the power button for 7 seconds.
3
Try to connect again by following the steps for connecting.

Please don’t hesitate to contact our support if nothing mentioned above helps. We won't close the case until you are happy with the product.

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Battery Life


To get the maximum battery power kindly pay attention that the headphones are fully charged. It is very important that you do not overcharge them either. Charge for a maximum of 3 hours at a time.

Also, please only use the supplied cable to charge.

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Battery doesn’t hold charge anymore, what should I do?

We are very sorry to hear that you are experiencing a problem with the headphones not holding a charge as they should.

We will ask you to reset the earphones by performing the following steps:

1

Connect the earbuds to a power source.

2
While connected to a source power press and hold the power button for 7 seconds.
3
Try to connect again by following the steps for connecting.

Please don’t hesitate to contact our support if nothing mentioned above helps. We won't close the case until you are happy with the product.

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Pairing and connection problems


If you experince pairing and connection problems, please do a Full reset:

1

Reset the earphones to factory settings (while plugged in press/hold the power button for 7 seconds).

2
Go to your device's Bluetooth menu and delete all saved devices from the list by clicking “forget this device”.
3
Turn your device's Bluetooth off then turn back on. TREBLAB earbuds will be deleted.
4
Power off the device then turn back on.
5
Unplug TREBLAB from charging cable then power on.
6
Enter the earbuds into the pairing mode and follow instructions below for connecting:
I
Set the buds to discovery mode, by pressing and holding the home button until you see blue and red led’s flashing.
II
Find “TREBLAB” in your Bluetooth menu on your device and click “TREBLAB”.

This should solve the connection and range problems.

Please note: For the Bluetooth earbuds to work properly the signal has to have a straight path from the device to the earbuds. If the path has any sort of blocks, or the distance between the devices is over 35 feet, the signal might break. This is a normal occurrence for all Bluetooth headphones. So we advise keeping that in mind when using the product.

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The Bluetooth signal is cutting up. What should I do?

Please reset the earbuds and set up the connection between them and your device:

1

Reset the earphones to factory settings (while plugged in press/hold the power button for 7 seconds).

2
Go to your device's Bluetooth menu and delete all saved devices from the list by clicking “forget this device”.
3
Turn your device's Bluetooth off then turn back on. TREBLAB earbuds will be deleted.
4
Power off the device then turn back on.
5
Unplug TREBLAB from charging cable then power on.
6
Enter the earbuds into the pairing mode and follow instructions below for connecting:
I
Set the buds to discovery mode, by pressing and holding the home button until you see blue and red led’s flashing.
II
Find “TREBLAB” in your Bluetooth menu on your device and click “TREBLAB”.

Please don’t hesitate to contact our support if nothing mentioned above helps. We won't close the case until you are happy with the product.

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