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FREQUENTLY ASKED QUESTIONS

  • 01.

    HOW TO REGISTER MY PRODUCT WARRANTY?

    Please fill out the Warranty form.

  • 02.

    What is the difference between TREBLAB XR100 and TREBLAB XR500?

    The main difference between the two models is their water resistance rating. The XR100 is rated IPX4, while the XR500 is rated IPX7. This means the XR500 will not be damaged by rain or even in the shower.

    Also, the XR500 has an optimal shape for experiencing maximum bass response and comfort.

  • 03.

    What is the difference between TREBLAB X11 and TREBLAB RF100?

    Both the RF100 and the X11 wireless headphones provide amazing quality of sound, comfort, and unbelievable battery performance and come with a microphone and call management system – so you can’t go wrong whichever one you choose.

    The main difference between the RF100 and the X11 is the intention behind each of them.

    The RF100 was created with stylish, fashion-conscious people in mind. At the same time, the X11 is all about sports! So if you like to work out hard and push yourself to the limit, we would recommend the X11. If you need earbuds that also function as an accessory, go with the RF100.

  • 04.

    Fitting advice

    Everyone has individual anatomic features, which is why there are some critical points in fitting earbuds that you need to pay attention to.

    First, the key to a proper earphone fit is using the right size ear tip. Try all of the various sizes of foam and silicone tips that come with your earphones. Foam tips are the most flexible option for size differences, and are an excellent option for hard-to-fit ears. In this case, to achieve comfort and the perfect fit, you might also find it useful to buy specialized tips.

    Also, kindly note that one of your ears may be slightly larger than the other (this is normal!), so you may need to use a different size tip for each ear.

    Secondly, set the ear tip by firmly, but gently pulling on the outer rim of your ear to ease the tip into a comfortable position. You should notice a drop in ambient noise when the tip is seated correctly; when you're listening to music, you'll notice more range, especially bass.

    Thirdly, to secure the tip in your ear, try--even while using the grips--looping the cable that connects them behind your head and around the top of each ear.

  • 05.

    Will TREBLAB earphones pair with my boombox/recorder/record player?

    TREBLAB earphones easily connect with all Bluetooth enabled devices.

    Learn how to connect the TREBLAB earphones to your device with the instructions below:

    1. Set the buds to Discovery Mode by pressing and holding the Home button until you see blue and red LEDs flashing.
    2. Find “TREBLAB” in your Bluetooth menu on your device and click “TREBLAB”.

  • 06.

    THERE IS A MUFFLED/RATTLING QUALITY TO THE SOUND. HOW DO I RESOLVE THIS?

    All our customers agree that TREBLAB earphones produce a rich and crisp sound. If you don't experience high quality listening, something’s probably gone wrong.

    If the sound is seemingly a bit off, check the equalizer preset on your device. Also, be mindful of the source – bitrates of the track could dramatically reduce the final sound quality.

    Also, we will ask you to troubleshoot the earphones (in most cases this procedure resolves the sound issue) by performing the following steps:

    1. Connect the earbuds to a power source.
    2. While connected to a source power press and hold the power button for 7 seconds.
    3. Try to connect again by following the steps for connecting.

    Please don’t hesitate to contact our support if nothing mentioned above helps. We won't close the case until you are happy with the product.

  • 07.

    Battery Life



    To get maximum battery power, make sure that the headphones are fully charged. It is very important that you do not overcharge them either. Charge for a maximum of 3 hours at a time.

    Also, only use the supplied cable to charge.

  • 08.

    The battery doesn’t hold charge anymore, what should I do?

    We are very sorry to hear that you are experiencing problems with the headphones not sufficiently holding a charge.

    We recommend that you reset the earphones by performing the following steps:

    1. Connect the earbuds to a power source.
    2. While connected to the power source, press and hold the Power button for 7 seconds.
    3. Try to connect again by following the steps for connecting.

    Please don’t hesitate to contact our support team if nothing mentioned above helps. We won't close the case until you are happy with the product.

  • 09.

    Pairing and connection problems



    If you experince pairing and connection problems, please do a Full Reset:

    1. Reset the earphones to factory settings (while plugged in press/hold the power button for 7 seconds).
    2. Go to your device's Bluetooth menu and delete all saved devices from the list by clicking “forget this device”.
    3. Turn your device's Bluetooth off then turn back on. TREBLAB earbuds will be deleted.
    4. Power off the device then turn back on.
    5. Unplug TREBLAB from charging cable then power on.
    6. Enter the earbuds into the pairing mode and follow instructions below for connecting:
    A. Set the buds to discovery mode, by pressing and holding the home button until you see blue and red led’s flashing.
    B. Find “TREBLAB” in your Bluetooth menu on your device and click “TREBLAB”.

    This should solve the connection and range problems.
    Please note: For the Bluetooth earbuds to work properly the signal has to have a straight path from the device to the earbuds. If the path has any sort of blocks, or the distance between the devices is over 35 feet, the signal might break. This is a normal occurrence for all Bluetooth headphones. We advise you to keep that in mind when using the product.

  • 10.

    THE BLUETOOTH SIGNAL KEEPS CUTTING OUT. WHAT SHOULD I DO?

    Please reset the earbuds and re-establish their connection to your device:

    1. Reset the earphones to factory settings (while plugged in press and hold the power button for 7 seconds).
    2. Go to your device's Bluetooth menu and delete all saved devices from the list by clicking “forget this device”.
    3. Turn your device's Bluetooth off then turn it back on. TREBLAB earbuds will be deleted.
    4. Power off the device then turn back on.
    5. Unplug TREBLAB from charging cable then power on.
    6. Enter the earbuds into the pairing mode and follow instructions below for connecting:
    A. Set the buds to discovery mode, by pressing and holding the home button until you see blue and red led’s flashing.
    B. Find “TREBLAB” in your Bluetooth menu on your device and click “TREBLAB”.

    Please don’t hesitate to contact our support if nothing mentioned above helps. We won't close the case until you are happy with the product.

HELP

  • PRODUCT WARRANTY

    REGISTER FOR LIFETIME WARRANTY

    • EVERY TREBLAB PRODUCT

      purchased directly from our official store is covered by limited Lifetime warranty.

    • If you experience any issues with your TREBLAB product, our Customer Care Agents are ready to help you. Please use Contact Us form.

    • THE WARRANTY PERIOD

      begins on the date of purchase of a brand new unused product.

    • If the product is determined to be defective TREBLAB will replace the product or its defective parts.

  • SHIPPING INFO

    WE OFFER FAST SHIPPING & HASSLE FREE RETURNS!

    FREE Standard Shipping for all USA Orders!

    Standard shipping within USA takes up to 7 business days. International shipping takes up to 18-20 business days, depending on your location.

    Order lag time is up to 2 business days. You will get the tracking number as soon as the order is ready to ship.

    Kindly note, there is no weekend service for the shipping scheme chosen for your order. Therefore, a package that leaves our fulfillment center on a Saturday or Sunday does not actually reach the shipper until Monday morning.

    Kindly note, there is a possibility of import tax charged by your local postal institution. We recommend to check the issue with your local post office in order to avoid unexpected expenses on receiving.

    Learn more

  • RETURN & REFUND POLICY

    YOU'LL LOVE TREBLAB PRODUCTS OR YOUR MONEY BACK!

    We stand behind our products. If for any reason you are not completely satisfied with your TREBLAB products, we offer a full refund less shipping.

    Send us an email to support@treblab.com or submit your question via our Contact Us form.

    We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

    100% SATISFACTION GUARANTEE!

    Learn more

  • Terms of Payment

    Our website uses Shopify Payments card processing service, which supports any U.S.-issued card and most non-U.S. issued cards with a Payment Network logo, including credit, debit, pre-paid, or gift cards.

    We accept Card Payments (Visa, MasterCard, American Express, Discover and more), PayPal (PayPal express checkout) and Amazon Pay.

    As a rule payments are processed instantly, however, depending on the payment method and the banking system, sometimes the payment processing may take up to 2-3 business days.

    Kindly note, as we are not charging payments directly - it may take some time to be processed through the payment systems. In most cases it takes few hours , but can take up to 5 business days.

    We cannot accept liability for payments being recorded on the wrong account if you supply inaccurate information, but will make every effort to reallocate any such payments if they arise. We cannot accept liability if payment is refused or declined by your credit/debit card supplier for any reason.
    Learn more

What people
are saying about us

  • I have to be honest...

    " I get so annoyed with the cords as they get caught in my lanyard and bag all the time making it impossible to get untangled by the time I get to my desk. XR500 eliminated that problem. I really like how they fit in my ears and I can connect them to any device I own. I use my XR500 for music or talking on the phone every day as I walk to and from work and really everywhere. I also workout and run a lot, so having a functional pair of wireless headphones that I can use in every aspect of life is super convenient. "

    - Chuck Pherill

  • Outstanding Customer service

    "Even though I had a horrendous experience with shipping and a package issue. TREBLAB stepped up to the plate and regained a little foothold of faith by personally calling me tonight to resolve the issue at hand. Customer Service doesn't get better than that! This is a first step, but hopefully a lasting step in my longevity as a consumer of Treblabs. Thank you for going above and beyond. I was not expecting a personal phone call tonight nor any response knowing it's a Friday after normal working hours. Now that, I would be happy to share with my colleagues. Thank you kindly."

    - Megan Carranza

  • I have to be honest...

    " I get so annoyed with the cords as they get caught in my lanyard and bag all the time making it impossible to get untangled by the time I get to my desk. XR500 eliminated that problem. I really like how they fit in my ears and I can connect them to any device I own. I use my XR500 for music or talking on the phone every day as I walk to and from work and really everywhere. I also workout and run a lot, so having a functional pair of wireless headphones that I can use in every aspect of life is super convenient. "

    - Chuck Pherill

  • Outstanding Customer service

    "Even though I had a horrendous experience with shipping and a package issue. TREBLAB stepped up to the plate and regained a little foothold of faith by personally calling me tonight to resolve the issue at hand. Customer Service doesn't get better than that! This is a first step, but hopefully a lasting step in my longevity as a consumer of Treblabs. Thank you for going above and beyond. I was not expecting a personal phone call tonight nor any response knowing it's a Friday after normal working hours. Now that, I would be happy to share with my colleagues. Thank you kindly."

    - Megan Carranza

TREBLAB
manufactures quality
wireless earbuds

And sells them to quality human beings like you

  • 3928

    5-Star
    Customer Reviews

  • 61271

    Units Delivered
    Worldwide

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